WhatsApp Business Platform and supported tool setup
We connect the agreed business account and supported messaging tools, define account responsibilities and check the customer contact routes before activating workflows.
11 / WHATSAPP MARKETING, BUSINESS & AI
Turn questions into useful conversations.
Helpful answers. Clear next steps. Human support.
We plan WhatsApp campaigns for opted-in audiences and build support conversations around your approved business information. Customers can ask about products, services, orders or bookings. Connected workflows organise the next step, while unclear or sensitive questions reach your team.
Know your business
Answer and qualify
Hand off with context
Right audienceEligible, opted-in customers
Helpful messageApproved business templates
Real conversationAI assistance + your team
Q
Your business
Business-specific AI concierge
Explore the conversation, the next step and the team handoff.
WHAT THIS MAKES POSSIBLE
More organised conversations and faster routine support, with your team ready when personal attention matters.
A good fit for
Businesses managing repeated customer questions, sales enquiries or booking requests.
We start with your current setup and agree a practical scope, so the work connects to your wider growth plan.
THE DETAILS THAT MAKE THE DIFFERENCE
What we take care of.
Audience segments and approved campaign templates
Eligible contacts are grouped by interests or customer stage. Promotional message drafts are submitted through the platform's approval process before campaign use.
Opt-in records, opt-out controls and relevant follow-ups
Customers can choose relevant messages and stop them through clear controls. Campaign eligibility, consent records and suppression rules are checked before follow-up.
AI responses grounded in approved FAQs and product information
Responses draw from your approved FAQs, catalog and service information. Uncertain questions follow a defined fallback instead of relying on unsupported answers.
Enquiry, booking, order and CRM workflow connections
Supported connections pass enquiries, booking requests and order references to the appropriate system. We define confirmation steps and what happens when information is unavailable.
Clear team handoffs, reporting and ongoing improvements
Clear escalation routes bring your team into conversations when needed. Reviews cover template status, customer feedback, campaign activity and improvements to approved workflows.
A SMARTER WAY TO WORK
Many moving parts.
One clear direction.
You don’t need to coordinate a dozen suppliers. We connect the plan, the people and the platforms, then keep improving what matters.
Understand
Your business, your customers, your goals. We audit what exists and find the most useful opportunities.
Build
We turn the plan into websites, creative, campaigns and connected customer journeys.
Activate
Launch with clear approvals, working integrations, a publishing rhythm and a team that knows the next step.
Improve
Review real performance, listen to customers and prioritise the next round of improvements.
A CLOSER LOOK
Clear scope.
Confident decisions.
Can AI handle every customer issue automatically?+
The assistant handles agreed routine tasks using approved information. Unclear, sensitive or complex issues route to your team. Business-initiated conversations and messages outside the 24-hour customer-service window use approved templates, with opt-in, opt-out and clear human escalation controls.
Can this be included in a complete package?+
Yes. We can combine this service with the right website, creative, campaigns and customer journeys. Your proposal confirms deliverables, integrations, ongoing support and any third-party costs.
How will we know what is happening?+
We agree responsibilities, approval points and a reporting rhythm during discovery. Reviews cover completed work, relevant outcomes and next priorities.
Our approach follows current platform guidance. Read the official guidance.
YOUR NEXT CHAPTER STARTS HERE
Bring the ambition.
We’ll bring the whole team.
A website that opens doors. Conversations that keep moving. A brand people remember. Let’s put the right pieces together for your business.
Create my complete growth planStrategyCreativeTechnologyOngoing care
LET’S FIND YOUR STARTING POINTWhat’s next for your business?
Start with a confident website, a distinctive brand and a complete local presence.