Visitor needs, assistant scope and conversation design
Identify the visitor questions worth supporting and the actions the assistant is allowed to take. Design helpful opening choices, clarification steps and a consistent tone for the website.
AUTOMATE / WEBSITE AI ASSISTANTS & GUIDED ENQUIRIES
Help visitors find their way forward.
Useful answers, grounded in your business information.
We add a business-specific assistant to your website so visitors can explore services, ask practical questions and choose a useful next step. Its knowledge comes from approved sources, with clear limits on what it can say or do. Enquiry details, unanswered questions and human handoffs follow an agreed process that preserves the context your team needs.
Approve the knowledge
Guide the conversation
Hand off with context
WHAT THIS MAKES POSSIBLE
A helpful website conversation that gives visitors relevant information and preserves the context your team needs to follow up.
A good fit for
Service businesses, retailers and organisations whose visitors need help understanding options, finding information or preparing an enquiry.
We review the starting point and agree deliverables, ownership and a practical sequence before the work begins.
THE WORK BEHIND THE EXPERIENCE
Every useful detail.
Taken care of.
Approved knowledge library and content preparation
Organise approved service pages, FAQs, policies and product information into a usable knowledge library. Identify conflicting or outdated material and agree who can approve changes to the source content.
Branded website widget and accessible interaction design
Style the widget around your website and test its opening, closing and message controls. Review keyboard access, readable text and how the conversation behaves on smaller screens.
Guided qualification and supported enquiry routing
Collect only the agreed details needed to understand an enquiry, then route them through supported forms or systems. Confirm what has been passed on without implying an unconnected action succeeded.
Human handoff, uncertainty and safety boundaries
Define when to stop answering, ask a clarifying question or involve your team. Provide visible human contact options and an agreed response to sensitive, unsupported or inappropriate requests.
Answer testing, unresolved-question review and updates
Use representative questions to assess relevance, factual consistency and handoff behaviour. Review unresolved topics, record changes and update the knowledge library when your offer or business information changes.
CONNECTED FROM THE START
One service.
A bigger business picture.
This work can sit inside a complete QTriangle growth package. We connect the people, creative and supported tools, then agree how the service will be maintained.
THE CONNECTED JOURNEY
See the pieces come together.
ONE CONNECTED NEXT STEP
Approve the knowledge
Useful answers, grounded in your business information.
Explore each stage. The services and responsibilities are shaped around your business.
BEFORE WE BEGIN
Clear scope.
Confident next steps.
How do you keep answers aligned with our actual services?
We agree approved sources, answer boundaries and an owner for updates. Testing covers representative questions and unsuitable requests. When information is missing or uncertain, the assistant should clarify, acknowledge the limit or offer the agreed human route. AI answers still require ongoing review.
What do you need from our team?
We agree the information, account access, approvals and subject-matter input needed for the work. Your team keeps ownership of important decisions and business accounts.
Can we combine this with ongoing marketing?
Yes. We can connect this service with suitable websites, content, campaigns and customer journeys. Your proposal defines the deliverables, integration limits, support and third-party costs.
YOUR NEXT CHAPTER STARTS HERE
Bring the ambition.
We’ll bring the whole team.
A website that opens doors. Conversations that keep moving. A brand people remember. Let’s put the right pieces together for your business.
Create my complete growth planStrategyCreativeTechnologyOngoing care
LET’S FIND YOUR STARTING POINTWhat’s next for your business?
Start with a confident website, a distinctive brand and a complete local presence.